About us. J&I Body Care sells body-care products online from 4 Edwards Road, Birmingham, B24 9EP. For help with an order, email customerservice@jandibodycare.com.

Orders and payment. Product images and descriptions are shown as accurately as possible. When you place an order, we will email to confirm we have received it. Your order is accepted when we send a dispatch confirmation. Payment is collected securely through Stripe when you complete checkout.

Prices and availability. Prices are shown in pounds sterling and include any taxes that apply, unless we clearly say otherwise. Delivery charges and eligible discounts are shown before payment. Products can sell out; if there is a problem with availability or pricing, we will contact you before dispatch.

Delivery. Delivery times, costs and tracking are explained above and at checkout. We aim to dispatch UK orders within 1–2 working days, but this is an estimate and can be affected by the delivery provider.

Cancellation, returns and refunds. You can usually cancel an online order within 14 days of receiving it. To start a return, contact us within that period. Please return unused, unopened items in their original packaging. This does not affect your legal rights if goods are faulty, damaged or not as described.

Your account. Keep your password private and give us accurate contact and delivery details. We may suspend an account if it is used fraudulently or unlawfully.

Our responsibility. Nothing in these terms removes rights that the law gives you. We are responsible for foreseeable loss caused by us, but not for loss that could not reasonably have been expected or that is caused by something outside our control.

Changes and law. We may update these terms for future orders by publishing a new version here. These terms are governed by the laws of England and Wales.